help me with gtmedia v7 plus

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mtvcomvn
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help me with gtmedia v7 plus

Post by mtvcomvn »

I have gtmedia v7 plus used for 1 year , now when power on the device -- the screen says "usb update , do not power off " . then the machine can't go to the main screen. if you want to boot successfully when turning on the power must press the hard button prev + always . i am using the latest firmware 4/27-2021 . can anyone help me to fix this error ?

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cpr43
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Re: help me with gtmedia v7 plus

Post by cpr43 »

mtvcomvn wrote:
Tue Nov 15, 2022 6:20 am
I have gtmedia v7 plus used for 1 year , now when power on the device -- the screen says "usb update , do not power off " . then the machine can't go to the main screen. if you want to boot successfully when turning on the power must press the hard button prev + always . i am using the latest firmware 4/27-2021 . can anyone help me to fix this error ?
Hello

You need to do a force USB recovery process:

Read here for your model

viewtopic.php?f=67&t=14431

Latest File here:

viewtopic.php?f=39&t=10381

mtvcomvn
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Re: help me with gtmedia v7 plus

Post by mtvcomvn »

Power on, the machine automatically enters UP9 mode even though it has successfully flashed the flash.bin file, tried several software versions from old to new of v7plus

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Feralkiwi
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Re: help me with gtmedia v7 plus

Post by Feralkiwi »

In the UP9 screen do you see your serial number or has it been replaced with xxxxxx?

There is this topic on UP9.

Owen
.
.
.
Pic of UP9 on a V8 unit. Note the serial number with xxxxx
Image
Dishes; 3x3m, 2.4m and 4.1m, 10+ ku, 2 movers, USARLS. V8 Combo, Pro, V8 Golden, Nova V8Pro2, GTC, Super.V7HDs, Combo and V7s V7Plus Finder, Finder-Meter V8X / UHD V7Pro GT/XCombo. Sats 100.5E to 177W. I'm a Sat hobbyist who helps out.

mtvcomvn
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Re: help me with gtmedia v7 plus

Post by mtvcomvn »

Feralkiwi wrote:
Sun Nov 27, 2022 10:46 pm
In the UP9 screen do you see your serial number or has it been replaced with xxxxxx?

There is this topic on UP9.

Owen
.
.
.
Pic of UP9 on a V8 unit. Note the serial number with xxxxx
Image

up9 of v7 plus only has the words: usb upgrade .do not power off

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Feralkiwi
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Re: help me with gtmedia v7 plus

Post by Feralkiwi »

Have you tried a forced recovery, flash.bin and menu at start up?

Owen
Dishes; 3x3m, 2.4m and 4.1m, 10+ ku, 2 movers, USARLS. V8 Combo, Pro, V8 Golden, Nova V8Pro2, GTC, Super.V7HDs, Combo and V7s V7Plus Finder, Finder-Meter V8X / UHD V7Pro GT/XCombo. Sats 100.5E to 177W. I'm a Sat hobbyist who helps out.

mtvcomvn
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Re: help me with gtmedia v7 plus

Post by mtvcomvn »

Feralkiwi wrote:
Mon Nov 28, 2022 9:24 pm
Have you tried a forced recovery, flash.bin and menu at start up?

Owen
tried flash.bin .restart successfully .see ok.then power off and on again.stb shows LED UP9 again , tv screen shows usb upgrade , do not power off

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CAJE
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Re: help me with gtmedia v7 plus

Post by CAJE »

You should try other firmware versions, if it takes 90 seconds it will have been restored successfully, if you don't try another version, in the end one will work for you

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Feralkiwi
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Re: help me with gtmedia v7 plus

Post by Feralkiwi »

It still may be the issue of the serial number being lost.

Owen
Dishes; 3x3m, 2.4m and 4.1m, 10+ ku, 2 movers, USARLS. V8 Combo, Pro, V8 Golden, Nova V8Pro2, GTC, Super.V7HDs, Combo and V7s V7Plus Finder, Finder-Meter V8X / UHD V7Pro GT/XCombo. Sats 100.5E to 177W. I'm a Sat hobbyist who helps out.

mtvcomvn
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Re: help me with gtmedia v7 plus

Post by mtvcomvn »

Feralkiwi wrote:
Wed Nov 30, 2022 6:54 am
It still may be the issue of the serial number being lost.

Owen
i will try reinstalling via computer .usb to usb cable is not or started must be used port rs232

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CAJE
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Re: help me with gtmedia v7 plus

Post by CAJE »

It must be USB on the RS232 Jack port

mtvcomvn
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Re: help me with gtmedia v7 plus

Post by mtvcomvn »

CAJE wrote:
Sun Dec 04, 2022 11:54 am
It must be USB on the RS232 Jack port
the problem can't be fixed. i updated with rs232 cable ok. after entering stanby sleep mode for 15 minutes , press power on .stb auto enter FUP9 mode , is there any way to fix it ?

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CAJE
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Re: help me with gtmedia v7 plus

Post by CAJE »

When F UPg appears it is because you have pressed the Power key too many times, you must disconnect from the power supply

mtvcomvn
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Re: help me with gtmedia v7 plus

Post by mtvcomvn »

CAJE wrote:
Thu Dec 15, 2022 7:44 am
When F UPg appears it is because you have pressed the Power key too many times, you must disconnect from the power supply
i didn't press any key . when I got F UP9 error I unplugged the power for 30 minutes then plugged it back in , didn't press any key , stb still automatically shows BOOT <---> FUP9 continuously . can't boot successfully

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CAJE
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Re: help me with gtmedia v7 plus

Post by CAJE »

With a firmware renamed to flash.bin it will work again
Sometimes you have to try four different firmwares
If the process takes 90 seconds, it has been fixed

mtvcomvn
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Re: help me with gtmedia v7 plus

Post by mtvcomvn »

CAJE wrote:
Thu Dec 15, 2022 11:01 am
With a firmware renamed to flash.bin it will work again
Sometimes you have to try four different firmwares
If the process takes 90 seconds, it has been fixed
tried 6 different firmwares. Turn on the power and see it normally. the error here is that it goes into temporary off mode for 15 minutes and turns it back on --> stb automatically enters F UP9

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CAJE
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Re: help me with gtmedia v7 plus

Post by CAJE »

Check the temperature of the WiFi antenna if it turns off after 15 minutes

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Feralkiwi
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Re: help me with gtmedia v7 plus

Post by Feralkiwi »

This may need recovery software from GT Media for the "No serial number UP9" issue.
I will PM Lining on this.

Owen
Dishes; 3x3m, 2.4m and 4.1m, 10+ ku, 2 movers, USARLS. V8 Combo, Pro, V8 Golden, Nova V8Pro2, GTC, Super.V7HDs, Combo and V7s V7Plus Finder, Finder-Meter V8X / UHD V7Pro GT/XCombo. Sats 100.5E to 177W. I'm a Sat hobbyist who helps out.

mtvcomvn
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Re: help me with gtmedia v7 plus

Post by mtvcomvn »

Feralkiwi wrote:
Sun Dec 18, 2022 9:32 pm
This may need recovery software from GT Media for the "No serial number UP9" issue.
I will PM Lining on this.

Owen
Yes, I will wait for the software from you, thanks

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Feralkiwi
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Re: help me with gtmedia v7 plus

Post by Feralkiwi »

Can you confirm that your UP9 screen has no serial number, just xxxxxx?

Owen
Dishes; 3x3m, 2.4m and 4.1m, 10+ ku, 2 movers, USARLS. V8 Combo, Pro, V8 Golden, Nova V8Pro2, GTC, Super.V7HDs, Combo and V7s V7Plus Finder, Finder-Meter V8X / UHD V7Pro GT/XCombo. Sats 100.5E to 177W. I'm a Sat hobbyist who helps out.

mtvcomvn
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Re: help me with gtmedia v7 plus

Post by mtvcomvn »

Feralkiwi wrote:
Mon Dec 19, 2022 9:51 pm
Can you confirm that your UP9 screen has no serial number, just xxxxxx?

Owen
My UP9 screen shows nothing but the message: usb upgrade , do not power off

mtvcomvn
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Re: help me with gtmedia v7 plus

Post by mtvcomvn »

mtvcomvn wrote:
Mon Dec 19, 2022 10:13 pm
Feralkiwi wrote:
Mon Dec 19, 2022 9:51 pm
Can you confirm that your UP9 screen has no serial number, just xxxxxx?

Owen
My UP9 screen shows nothing but the message: usb upgrade , do not power off
[img]https://i.imgur.com/XEBnb1F.jpg[/

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Feralkiwi
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Re: help me with gtmedia v7 plus

Post by Feralkiwi »

That is the USB software load screen.
The UP9 is like this.

Owen

Image
Dishes; 3x3m, 2.4m and 4.1m, 10+ ku, 2 movers, USARLS. V8 Combo, Pro, V8 Golden, Nova V8Pro2, GTC, Super.V7HDs, Combo and V7s V7Plus Finder, Finder-Meter V8X / UHD V7Pro GT/XCombo. Sats 100.5E to 177W. I'm a Sat hobbyist who helps out.

mtvcomvn
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Re: help me with gtmedia v7 plus

Post by mtvcomvn »

Feralkiwi wrote:
Mon Dec 19, 2022 10:42 pm
That is the USB software load screen.
The UP9 is like this.

Owen

Image
then I can't get into UP9. I press the menu when I start up a lot and it just shows up

mtvcomvn
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Re: help me with gtmedia v7 plus

Post by mtvcomvn »

mtvcomvn wrote:
Mon Dec 19, 2022 11:37 pm
Feralkiwi wrote:
Mon Dec 19, 2022 10:42 pm
That is the USB software load screen.
The UP9 is like this.

Owen

Image
then I can't get into UP9. I press the menu when I start up a lot and it just shows up
https://i.imgur.com/Pkvxykw.jpg

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