GTMEDIA Forum

Could GTMedia by pass the seller, and ask for this (one) receiver to be returned, to be checked out in the factory.

Den

Refresh by memory.
When you power on and it shows UP9 on the front panel, can you get any picture on any TV, AV output or HDMI?
Do you ever see any picture as it boots?

If it is in the UP9 screen it should look like this.
Note the yellow high lighted line will be the top line.
.

.
If you have only the UHD software .bin file on the main directory on your USB stick, all you need do is press down arrow twice and the OK to start the software recovery.

Owen

thank you for your interest
I have seen all this ...
I have done it a thousand times !!!!
I do not have any picture on the TV.....ONLY BLACK SCREEN....
and all I see is the receiver staying on UP9
I also got a nool modem cable but the receiver did not receive the upgrade

if I had seen this picture then the receiver would work

my english is not so good (via google translation)
to put it very simply that I have done all these tricks to play but it does not work...UP9 ONLY

Is it my fault that the receiver suddenly stopped working? I just scanned a satellite

There is service here in the forum, but I do not see any company listening .....
WHY does the company not give me a solution?
Since it is under warranty, what do they expect?
Let a year pass (on October 20 last year I bought it) and then tell me to send it?
maybe if a year passes they do not replace the receiver?
Do they want me to pay for the courier?if i have to pay 50 euros i get a new one!!!!
here in my country if I had bought it they would have sent the courier and it would have reached me
I AM VERY VERY DISAPPOINTED

I am very sorry for the problem you encountered. If the software cannot be upgraded and restored, you can only contact your seller and return this device

I contacted the seller but no answer !!via mail alliexpress
this is seller!!!!Shenzhen Huayue Technology Co.,Ltd
I contacted the company but no response

they do not care about me my friend
they are just kidding me

pm Tom.w direct.

Den

grchris wrote: ↑

Wed Oct 13, 2021 3:43 pm

I contacted the seller but no answer !!via mail alliexpress
this is seller!!!!Shenzhen Huayue Technology Co.,Ltd
I contacted the company but no response

they do not care about me my friend
they are just kidding me

please tell me your order number, i will try to contact the seller.
because we can only support the technical issues,if the box needs to take back to the factory, we must contact the seller.

Tom.w wrote: ↑

Thu Oct 14, 2021 7:41 am

grchris wrote: ↑

Wed Oct 13, 2021 3:43 pm

I contacted the seller but no answer !!via mail alliexpress
this is seller!!!!Shenzhen Huayue Technology Co.,Ltd
I contacted the company but no response

they do not care about me my friend
they are just kidding me

please tell me your order number, i will try to contact the seller.
because we can only support the technical issues,if the box needs to take back to the factory, we must contact the seller.

I sent a personal message

thanks for help me!!!

after a month I have informed the seller his answer was

<<if hardware problem , you need send back repair

or buy new one>>

where will I send it?
who will pay for the transport did not answer me.....

I CAN'T BEAR TO BE MOCKED ANYMORE