Gtplayer crashed when upgrade system!

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yhaojun
Posts: 12
Joined: Tue Dec 04, 2018 1:45 am

Gtplayer crashed when upgrade system!

Post by yhaojun » Thu Mar 07, 2019 1:09 pm

[/color]Hello

If your gtplayer crashed when upgrade system on GTC, just like "Unfortunately, GTPlayer has stoped"!

Please try the follow method:

step1: Open system setting app, click "Apps", find the GTPlayer in System apps;
step2: Click "GTPlayer" to see application detail info, find the "Clear data" and click it.
step3: click "OK" and launch gtplayer again.

If the above method does not work, please try to restart the box.
choose settings
choose settings
choose_setting.png (810.53 KiB) Viewed 814 times
choose apps
choose apps
choose_apps.png (449.83 KiB) Viewed 814 times
select gtplayer app
select gtplayer app
select_gtplayer_app.png (513.73 KiB) Viewed 814 times
gtplayer detail info
gtplayer detail info
gtplayer_detail.png (307.72 KiB) Viewed 814 times
clear gtplayer data
clear gtplayer data
clear_data.png (293.51 KiB) Viewed 814 times

Warning:
If restarting the box does not solve this problem, please restore the factory settings.
step1: Open system setting app, click "Storage & reset";
step2: click "factory data reset" and continue to click "factory data reset".

This operation will clear the system data, please be cautious! :!:

storage & reset app
storage & reset app
storage_reset.png (453.89 KiB) Viewed 814 times
factory data reset
factory data reset
factory_data_reset1.png (287.3 KiB) Viewed 814 times
confirm actory data reset
confirm actory data reset
factory_data_reset2.png (277.92 KiB) Viewed 814 times

blizard
Posts: 1
Joined: Sat Jun 15, 2019 6:04 pm

Re: Gtplayer crashed when upgrade system!

Post by blizard » Sat Jun 15, 2019 6:08 pm

Hi,

I updated GTplayer to 9.1.34.190610 and it crashed.
I cleared the data, but it still crashes

yhaojun
Posts: 12
Joined: Tue Dec 04, 2018 1:45 am

Re: Gtplayer crashed when upgrade system!

Post by yhaojun » Mon Jun 17, 2019 1:55 am

Which device are you using? You can try uninstall the gtplayer, then clear app data and restart, finally install the newest gtplayer. If it does not work, please send some photos to us by email, we will solve the probleam for you! :D :D :D

yhj@winsat.net

winet1978
Posts: 4
Joined: Fri Aug 16, 2019 2:22 am
Location: BRASIL

Re: Gtplayer crashed when upgrade system!

Post by winet1978 » Fri Aug 16, 2019 1:20 pm

GTMEDIA G3 Android 7.1 with the native gtplayer app works, but it updates itself and only works when returning the old version.
what to do?
Atto Pixel/ GTMEDIA G3

yhaojun
Posts: 12
Joined: Tue Dec 04, 2018 1:45 am

Re: Gtplayer crashed when upgrade system!

Post by yhaojun » Mon Aug 19, 2019 3:19 am

winet1978 wrote:
Fri Aug 16, 2019 1:20 pm
GTMEDIA G3 Android 7.1 with the native gtplayer app works, but it updates itself and only works when returning the old version.
what to do?
Why? After you updated the gtplayer, what's wrong with the newest versions? Can you provider some photos to us? We will solve it for you as soon as possible quickly.

Mclaudio77
Posts: 2
Joined: Wed Aug 28, 2019 6:51 pm

Re: Gtplayer crashed when upgrade system!

Post by Mclaudio77 » Wed Aug 28, 2019 7:54 pm

Hello
i have followed all the instruction but:
1- with factory version
No crash but cannot find the "licence" for IPTV

2 - with update found
Crash but can register IPTV license / server

what can i do?

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