Some TNT Sat channels not working
Posted: Wed Nov 08, 2023 3:24 pm
Hello - this one has stumped me but I wonder if anyone else has any ideas.
I'm in London and have TNTSat in two rooms. Suddenly in the last 2-3 weeks, a few channels I watch are not working properly: picture freezing or jumping, sound making that electric/jumping high pitched noise like you get when there's a storm overhead. It is only affecting a few channels:
- France 5 (slightly)
- France 4 (a lot)
- German channel das Erste/ARD HD (but the standard definition option is completely fine)
- Some of the 3rd regional German channels but by no means all.
- Sat.1 standard channel and some of the regional versions of it (e.g. Bayern) but not the majority.
Most channels are fine, including TF1, France 2, France 3, ZDF, RTL.
Here is the weird thing: I only get this problem in the living room. Not in the kitchen. I have the same Humax box in each room, both cards were purchased at the same time and are not out of date. Both boxes are connected to the same satellite dish. I checked the frequencies of the boxes to make sure they were the same. I swapped the cards between the two boxes and that made no difference. I then swapped the boxes around. The problem was still only in the living room even with the boxes switched around. I've tried playing around with different frequencies in the living room but haven't found anything that fixed it yet. Restarted each box as part of the switch around, no difference. As I said, this wasn't a problem until a few weeks ago.
The engineer who fitted my dish (7 years ago) and put the cables in (re-done about 4 months ago) doesn't seem to know either. His best guess is it's a cable problem (since it's clearly not a box problem), but how would a damaged cable mean France 3 is fine and France 4 is not fine? The only other information I can think of that somehow differentiates the two rooms is that the kitchen tv and cable entry point are closer to the satellite dish than the living room tv, where the cable has to travel the length of the property and up and down over the roof. Maybe 30m in total. But my engineer didn't seem to think the length of cable should be a problem with those distances.
Any ideas? The fact one room is fine and the other is not has completely thrown me.
Thank you
I'm in London and have TNTSat in two rooms. Suddenly in the last 2-3 weeks, a few channels I watch are not working properly: picture freezing or jumping, sound making that electric/jumping high pitched noise like you get when there's a storm overhead. It is only affecting a few channels:
- France 5 (slightly)
- France 4 (a lot)
- German channel das Erste/ARD HD (but the standard definition option is completely fine)
- Some of the 3rd regional German channels but by no means all.
- Sat.1 standard channel and some of the regional versions of it (e.g. Bayern) but not the majority.
Most channels are fine, including TF1, France 2, France 3, ZDF, RTL.
Here is the weird thing: I only get this problem in the living room. Not in the kitchen. I have the same Humax box in each room, both cards were purchased at the same time and are not out of date. Both boxes are connected to the same satellite dish. I checked the frequencies of the boxes to make sure they were the same. I swapped the cards between the two boxes and that made no difference. I then swapped the boxes around. The problem was still only in the living room even with the boxes switched around. I've tried playing around with different frequencies in the living room but haven't found anything that fixed it yet. Restarted each box as part of the switch around, no difference. As I said, this wasn't a problem until a few weeks ago.
The engineer who fitted my dish (7 years ago) and put the cables in (re-done about 4 months ago) doesn't seem to know either. His best guess is it's a cable problem (since it's clearly not a box problem), but how would a damaged cable mean France 3 is fine and France 4 is not fine? The only other information I can think of that somehow differentiates the two rooms is that the kitchen tv and cable entry point are closer to the satellite dish than the living room tv, where the cable has to travel the length of the property and up and down over the roof. Maybe 30m in total. But my engineer didn't seem to think the length of cable should be a problem with those distances.
Any ideas? The fact one room is fine and the other is not has completely thrown me.
Thank you