GTC box, satellite video & audio disappeared

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Steve
Posts: 6
Joined: Sat May 11, 2019 7:09 pm
Location: Cambridge, UK

GTC box, satellite video & audio disappeared

Post by Steve » Sat May 11, 2019 7:24 pm

I have a brand new GTMEDIA GTC box. When I first turned it on both the Android and Satellite functions worked fine. I was able to scan and receive satellite channels. However, the very first time I rebooted the box the satellite video and sound disappeared. Android functions are still working fine, and on the satellite channel the "info" banner shows good "signal" and "quality".

I have tried rebooting the box (more than once) but still no audio or video on any satellite channel.

I rescanned, and the box seemed to think that it was finding channels as before... but still no audio or video on any channel (including ones which I know to be active 24/7).

Any ideas?
GTMedia GTC Android box with DVB Satellite/Terrestrial/Cable tuner *** GTMedia V8 Finder BT03
Cambridge UK *** Astra 19.2E for foreign-language TV and English-language news

Dan28
Posts: 41
Joined: Sat Apr 06, 2019 1:13 pm
Location: UK

Re: GTC box, satellite video & audio disappeared

Post by Dan28 » Fri May 17, 2019 12:42 am

The tuner has a few bugs, It won't find some channels and when it does find them they eventually stop working.

I had the same problem, You can try this solution to get them back.
viewtopic.php?f=55&t=12604&start=50#p52592

Steve
Posts: 6
Joined: Sat May 11, 2019 7:09 pm
Location: Cambridge, UK

Re: GTC box, satellite video & audio disappeared

Post by Steve » Sat May 18, 2019 9:11 am

Thanks, Dan, for the pointer.

In the end, I bought a replacement GTC box which seems to work just fine (apart from some minor niggles due, I think, to it having a version of the firmware that is 8 behind the "current" one).

So my advice to anyone who is missing channels (on any satellite, I suppose) would be:

1) Try turning on DiSQeC 1.0 even if not using a DiSQeC motor or switch - that seems to cause extra channels to be found for some odd reason

2) Make sure you are doing both BLIND SCAN and ACCURATE SCAN

If your box STILL does not find all of the channels (per the Lyngsat list) then contact your vendor for a replacement. The box is defective. I would suspect that, if you are missing channels, it will not just be one or two but will be a whole transponder's worth which is not too hard to spot.

If you bought your box through eBay defective merchandise can be returned to the supplier at the suppliers cost per eBay rules. In my experience (here in the UK at least) eBay are pretty intolerant of vendors who sell defective merchandise and are resistant to return/refund requests.

One warning, though. In my direct experience it is better to get a refund and re-source the item than to request a replacement. Sometimes replacements (a) take a v-e-r-y long time and (b) sometimes are shipped from outside the UK which can result in paying both duty and a handling charge.
GTMedia GTC Android box with DVB Satellite/Terrestrial/Cable tuner *** GTMedia V8 Finder BT03
Cambridge UK *** Astra 19.2E for foreign-language TV and English-language news

Steve
Posts: 6
Joined: Sat May 11, 2019 7:09 pm
Location: Cambridge, UK

Re: GTC box, satellite video & audio disappeared

Post by Steve » Sat May 18, 2019 9:19 am

ONE MORE CAVEAT:

As I discovered with the defective box that I had, it is possible (for one of the failure modes) for the channel list to be populated with all the expected channels but (even though the signal strength/quality bars show a signal) any one or more particular channels to be blank. SO a fully-populated channel list is not necessarily the end of your woes.
GTMedia GTC Android box with DVB Satellite/Terrestrial/Cable tuner *** GTMedia V8 Finder BT03
Cambridge UK *** Astra 19.2E for foreign-language TV and English-language news

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