won't focus

[Chickm1]

I have a new Hawkeye Ai15
I've used it for a week
The first 2 days were great. On black hot, it was like looking at Black and white TV. The 3rd day it was washed out and has got worse. The diaper does nothing and the objective adjustment does a little, but I just get a gray screen, and animals are black blobs. What's worse the green + that settles on the animals co erst it and doesn't let you try to determine what it is. How do I clear this up?

[Chickm1]

Never mind. No one answers, no 800 number for support
So back it goes.

[Feralkiwi]

As few if any of us here have these units, so it is hard for use to comment.

Try the service email direct to GT Media.

I do not know if they do, but look for a facebook support page for these items too.

Owen

[Lining]

I have a new Hawkeye Ai15
I've used it for a week
The first 2 days were great. On black hot, it was like looking at Black and white TV. The 3rd day it was washed out and has got worse. The diaper does nothing and the objective adjustment does a little, but I just get a gray screen, and animals are black blobs. What's worse the green + that settles on the animals co erst it and doesn't let you try to determine what it is. How do I clear this up?

Can you send me a video of the machine's current status?
Send me a private message

[LeonaLim]

If the image quality dropped after the first couple of days, that usually points to a calibration or software issue rather than anything you can fix with the focus or diopter. A thermal scope shouldn’t suddenly wash out unless the internal NUC calibration isn’t triggering or the sensor is malfunctioning. When the reticle covers the target and you only see black blobs, it’s another sign the unit isn’t processing contrast correctly. At this point the best step is to run a manual NUC if the menu allows it, and if that doesn’t restore the image, contact Hawkeye support while it’s still new. A good thermal should not behave like that, so getting the manufacturer involved is the safest path.