Gtplayer crashed when upgrade system!

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yhaojun
Posts: 12
Joined: Tue Dec 04, 2018 1:45 am

Gtplayer crashed when upgrade system!

Post by yhaojun » Thu Mar 07, 2019 1:09 pm

[/color]Hello

If your gtplayer crashed when upgrade system on GTC, just like "Unfortunately, GTPlayer has stoped"!

Please try the follow method:

step1: Open system setting app, click "Apps", find the GTPlayer in System apps;
step2: Click "GTPlayer" to see application detail info, find the "Clear data" and click it.
step3: click "OK" and launch gtplayer again.

If the above method does not work, please try to restart the box.
choose_setting.png
choose settings
choose_setting.png (810.53 KiB) Viewed 601 times
choose_apps.png
choose apps
choose_apps.png (449.83 KiB) Viewed 601 times
select_gtplayer_app.png
select gtplayer app
select_gtplayer_app.png (513.73 KiB) Viewed 601 times
gtplayer_detail.png
gtplayer detail info
gtplayer_detail.png (307.72 KiB) Viewed 601 times
clear_data.png
clear gtplayer data
clear_data.png (293.51 KiB) Viewed 601 times

Warning:
If restarting the box does not solve this problem, please restore the factory settings.
step1: Open system setting app, click "Storage & reset";
step2: click "factory data reset" and continue to click "factory data reset".

This operation will clear the system data, please be cautious! :!:

storage_reset.png
storage & reset app
storage_reset.png (453.89 KiB) Viewed 601 times
factory_data_reset1.png
factory data reset
factory_data_reset1.png (287.3 KiB) Viewed 601 times
factory_data_reset2.png
confirm actory data reset
factory_data_reset2.png (277.92 KiB) Viewed 601 times

blizard
Posts: 1
Joined: Sat Jun 15, 2019 6:04 pm

Re: Gtplayer crashed when upgrade system!

Post by blizard » Sat Jun 15, 2019 6:08 pm

Hi,

I updated GTplayer to 9.1.34.190610 and it crashed.
I cleared the data, but it still crashes

yhaojun
Posts: 12
Joined: Tue Dec 04, 2018 1:45 am

Re: Gtplayer crashed when upgrade system!

Post by yhaojun » Mon Jun 17, 2019 1:55 am

Which device are you using? You can try uninstall the gtplayer, then clear app data and restart, finally install the newest gtplayer. If it does not work, please send some photos to us by email, we will solve the probleam for you! :D :D :D

yhj@winsat.net

winet1978
Posts: 2
Joined: Fri Aug 16, 2019 2:22 am
Location: BRASIL

Re: Gtplayer crashed when upgrade system!

Post by winet1978 » Fri Aug 16, 2019 1:20 pm

GTMEDIA G3 Android 7.1 with the native gtplayer app works, but it updates itself and only works when returning the old version.
what to do?
Atto Pixel/ GTMEDIA G3

yhaojun
Posts: 12
Joined: Tue Dec 04, 2018 1:45 am

Re: Gtplayer crashed when upgrade system!

Post by yhaojun » Mon Aug 19, 2019 3:19 am

winet1978 wrote:
Fri Aug 16, 2019 1:20 pm
GTMEDIA G3 Android 7.1 with the native gtplayer app works, but it updates itself and only works when returning the old version.
what to do?
Why? After you updated the gtplayer, what's wrong with the newest versions? Can you provider some photos to us? We will solve it for you as soon as possible quickly.

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